Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications.
As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.
Client Details
Working for the Home Office in Croydon.
Description
- Capture and digitise information as part of a process.
- Act as a first point of contact for customers.
- Manage customer expectations, interact, and always display professionalism.
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved.
- Manage challenging situations always displaying professionalism Work as part of a team and also work independently managing your time appropriately, working efficiently at all times.
Profile
- Excellent communication and interpersonal skills
- The ability to develop and maintain good working relationships with colleagues.
- Basic IT skills, as appropriate systems training will be provided
- Effective problem-solving skills and be a team player who constantly displays commitment and flexibility.
- Excellent organisational skills with great attention to detail.
- The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence.
- The ability to understand and apply corporate policies and procedures consistently.
Job Offer
- Good rate of pay
- Amazing experience within the home office.