One of my local authority clients are looking fo an experiecned Customer Service officer who has previous experience ensuring Customer Satisfaction.
MUST have previous call centre experience,
Key duties will be to deliver first class customer service by providing information, advice guidance and support to Denbighshire residents as part of the delivery of a new council service - using the most appropriate system/method to meet their needs.
Posted by Victoria Mutual Finance • £23K/yr to £27K/yr
Receive customers and members (walk-in or telephone) promptly
Liaise with all relevant Head Office departments regarding customer requests, queries and issues as the need arises.
Promptly receive all requests, queries, inquiries submitted by customers and members and forward to Head Office for processing ensuring all required documentation are in line with policy and procedures.
My client is a Market Leader in their field and prides themselves on being customer centric, delivering a fantastic customer experience from start to finish.
General
Reporting into the Sales Director you will be the first point of contact for the clients,helping to connect all aspects of the business by communicating with managers, engineers, clients, suppliers and sub-contractors.
Are you looking for your next role in Customer Services
Are you capable of Multitasking and Prioritising your workload?