Posted by Pembrook Resourcing • £35K/yr to £45K/yr
The successful candidate will take leadership and management of the service team for this well-established centre, your key objective will be to drive the performance of the service department in order to ensure that excellent customer service is provided, and all financial targets are achieved.
Pembrook Resourcing are currently recruiting on behalf of their client a service manager to join their busy aftersales team.
Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK.
As a customer service advisor you will be able to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service.
We are now recruiting for a Customer Service Advisor to join our Complaints Department in Plymouth.
We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment.
We're looking for a brilliant Contact Centre Team Leader to join out client - a leading the South West telesales team at their Plymouth, Bristol and Poole depots to maximise sales performance, process customer orders accurately before the depot deadlines, as well as upsell and cross sell new products.
The Contact Centre Team Leader role requires a proactive leader with excellent communication and management skills to inspire and guide the team to exceed monthly targets.
You'd be based at the Plymouth office up at Langage Business Park, Plympton however travel to Bristol and Poole once a month will be required.
It's not just about answering calls; it's about providing exceptional service and ensuring every customer has the best experience possible.
Type: Full time, Permanent, Hybrid 3 days on site
At Calor, our Contact Centre is filled with passionate and forward-thinking individuals dedicated to making a difference in the lives of our customers.
Role Outcomes: Deliver administrative functions appropriate to specialism, working within timescales and service level agreements (40%)
Key Accountabilities and Key Measures
Primary Purpose of Role
To provide excellent business support services in the Children's spoke (CYPF department), ensuring that all activities and functions provided to colleagues, managers, external stakeholders, and customers are efficient and effective.