As a Customer Service Advisor working in our customer-centric contact centre, you'll answer inbound calls from our customers.
Every call is different from helping customers understand their water bill to helping customers who are facing financial difficulty find the best price tariff, you'll listen to the customer and take ownership of their needs, showing empathy, being proactive and finding the best solution.
We're looking for enthusiastic people with a passion for helping others to join our First Contact Resolution team based at Walnut Court in Swindon as a Customer Service Advisor.
Posted by Thomas Lee Recruitment • £30K/yr to £35K/yr
Working with some of the biggest brands in the UK, helping them process and build their orders of things like Racking, or storage systems.
You will guide, support and project manage in this role.
This is one of those roles for people who thrive in a challenging environment love the technical nuance of a role, and have a good attention to detail.
Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London.
The hourly rate will increase after 6 months in role.
The task at hand: To be the primary point of contact for the Excalibur IT Managed Services customer base providing IT first line support for windows based desktops/servers, Microsoft 365, and various associated on-premise/cloud software including Backup/IT Security etc.
You'll be great in this role if
- You have excellent interpersonal and customer-facing communication skills.
We are seeking a dedicated Customer Service Specialist to act as a primary point of contact for technical and complex queries within our team.
You will provide a full and high level of administrative skills alongside excellent telephone manner.
Office Administrator
Location: SN4 - 8.30am 17.00pm Monday to Thursday and 8.30am 15.00pm on Fridays - Hybrid working Tues, Wednesday and Thursday (office) and Monday and Friday (WFH).