Posted by Source4 Personnel Solutions • £23,878.40/yr
Exciting Job Opportunity: Customer Service Representative ?
Join our client at their brand-new office near Holyport Bray as a Customer Service Representative and become a pivotal part of their team, dedicated to delivering exceptional service and resolving challenges with a flair!
Are you ready to embark on a thrilling journey in the heart of a dynamic call center?
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
We're now looking for a Customer Service Admin temp to start asap with one of the UK's leading specialists in their field, this opportunity would be to join their busy customer orders fulfilment team on a full-time and temp basis initially, but very much looking at a long term permanent role.
The Orders Department is the beating heart of the business; processing customer sales orders and ensuring that they deliver great service to their customers by phone and email.
As a temp the plan would be to get someone started and trained on the phones/email systems quickly and help with what is expected to be a busy few months, and then slowly training this person on the orders side, leading into a permanent role if that's what you're looking for.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.