Your new company
Our client is seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling enquiries, resolving issues, and ensuring customer satisfaction.
Your new role
- Respond to customer enquiries via phone, email, and in-person.
- Provide accurate information about our services and policies.
- Resolve customer complaints and issues in a timely and professional manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure a seamless customer experience.
- Identify opportunities to improve customer service processes.
What you'll need to succeed
- Previous experience in a customer service role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- The ability to work independently and as part of a team.
- Proficiency in using customer service software and Microsoft Office Suite.
- A high school diploma or equivalent, additional qualifications will be a plus.
What you'll get in return
- A supportive and friendly work environment.
- Opportunities for professional development and career growth.
- Competitive salary and benefits package.
- Flexible working hours.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk