If you live and breath customer service, and are like a dog with a bone in your pursuit of 100% customer satisfaction, we want to hear from you. Recruiting a Customer Service Manager to oversee the daily operations of the customer service department. The role will include: Processing and packing all website orders. Stock control: Liaising with our 14 stores on a daily basis. Developing quality control procedures. Managing telephone, email and web-chat enquiries. Managing all customer enquiries with a view to upselling and offering alternatives wherever possible. Managing TrustPilot reviews and responses. Setting and achieving customer satisfaction targets. Creating customer loyalty programs to increase revenue and improve client retention Handling customer returns, refunds and complaints, with the ability to stay calm at all times. Onboarding your colleagues to adopt a 'customer first' policy across all brands, establishing customer service policies and procedures. Ideally you will have a minimum one year's experience in a web-based customer service role, preferably within the Shopify e-commerce system, and with experience of using stock databases. FJewellery Limited is a fast growing jewellery company. In 2024 we have seen our turnover grow by 65% and we have exciting plans for our four distinct jewellery brands, which currently span 13 brick and mortar stores across the UK, with a flagship store in Central London. You will be stress free, positive minded, have the diligence to manage stock accounting systems, be 100% customer orientated, and be eager to please. You will be working with a small, close-knit team, in our Head Office in Holborn, London.