Role Overview:
My client is recruiting for a highly motivated Customer Service Coordinator. You will manage the relationship with key accounts. The goal is to ensure the smooth operations of a variety of accounts, aiming for maximum efficiency.
Key Responsibilities:
General Customer Service duties, including:
- Reviewing and tracking PODs (proof of deliveries).
- Communicating with customers, suppliers, and handling retailer enquiries via telephone and email.
- Resolving any shipment issues and customer queries, liaising with overseas delivery partners.
- Updating details on our in-house system (full training given).
Processing Distributions:
- Creating waybills for packages.
- Picking and packing from the warehouse.
- Distributing packages to required destinations.
- Quoting prices to clients for distributions and exports.
Essential Skills and Experience:
- Experience in Customer Service
- Strong administration and computer skills.
- Team player.
- Able to use own initiative.
Hours: Monday to Friday 9 am to 6pm