You will be expected to deliver first class customer service at all times.
As an Customer Support Executive you will be responsible for dealing with client queries through various channels and administering their accounts.
Working as part of an energetic, professional and friendly team who predominantly provide dedicated support to Direct clients; online clients who do not receive on-going advice and are happy to make their own investment decisions.
Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines as we work to make sure our customers get the best experience at all times.
The successful candidate will have experience in a customer service environment, be this over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers.
WHO ARE WE LOOKING FOR
We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company.
Dealing with order queries over the phone, via email and our customer relationship management system.
General
This role is suitable for someone with experience working in a customer service/call centre role, resolving customer queries and complaints in a polite and friendly manner.
We have a fantastic opportunity to join a fast-growing organisation as a Customer Service Representative in Southend on Sea.
The Customer Service Advisor is responsible for providing excellent customer service to our customers by answering questions, resolving issues, and providing support.
The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and problem-solving skills.
THE OPPORTUNITY
Macildowie are currently looking for a Customer Service Advisor working for a business based in Leicestershire.
An exciting opportunity has become available for Customer Service Advisors to join our clients team on a full-time, temporary basis.
This is a fully office based role based in Sheffield.
Training for the first week, from 1 July 2024, will be Monday to Friday 9am until 5pm and after training, the working hours will be Monday to Friday 10am until 7pm with the possibility of working Saturday from 9am until 1pm.