Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
We are seeking a highly motivated and experienced Customer Service Manager or Senior Team Leader to join our amazing client on a 12-month fixed term contract to lead the customer service team.
The ideal candidate will have a passion for customer service, excellent leadership skills, and a proven track record of managing a successful customer service department.
There will be plenty of process improvements and efficiencies required, enhance the level of customer service they provide as standard make it outstanding, performance management of the team and developing individuals.
We have a new opportunity available for a Customer Care Advisor to join the team based in Chorley.
You will join us on a full-time, permanent basis and in return, you will receive a competitive salary (depending on level of experience) and great benefits!
About us
Hedges Direct Ltd are online hedging specialists, with decades of industry experience and a culture firmly focused on quality and service.
Are you ready to embark on a rewarding journey as an Online Customer Service Executive in Buckshaw, Chorley, Lancashire.
Imagine starting your day knowing that your efforts directly contribute to customer satisfaction and business success.
This role offers a competitive salary of £27,500-£30,000, depending on experience, and the chance to work within a dynamic team on a fixed-term contract until September 2025.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.