As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Posted by IQ Talent Solutions • £500/day to £525/day
General
The Service Management Specialist will play a key role in ensuring the successful design, transition, testing and implementation of service management components, with a focus on the non-digital elements of the service.
Service Managment Specialist - Central Government - £500 - £525 a day - 4 month initial contract - Outside IR35 - (remote with travel to UK offices)
Service Operating Model (SOM) and Service Management Handbook Development
Collaborate with digital and operations teams to develop the Service Operating Model and Service Management Handbook.
Posted by Parkside Office Professional • £17.12/hr
Our international client requires an experienced Customer Relations Specialist to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
Posted by AUCTORO RECRUITMENT LIMITED • £35K/yr to £42K/yr
As a Customer Service Team Leader, you will oversee the Customer Service team, ensuring that service standards are consistently met.
You will manage all aspects of customer interactions and support your team to deliver the highest level of service efficiently and cost-effectively.
We are working exclusively with an industry leading client on the lookout for a Customer Service Team Leader to join their team in Coryton, Stanford-le-Hope on a 10 month FTC.
Posted by Source4 Personnel Solutions • £28K/yr to £30K/yr
General
Our client is looking for a bilingual (French and English speaking) individual with customer support/order management experience to cover a 12-month fixed term contract.
Responsibilities
Provide exceptional customer service through various channels, ensuring satisfaction every step of the way.
Collaborate with cross-functional teams to understand and meet individual customer requirements, ensuring delivery compliance.