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Customer Services Do you want to work three days a week from home and have excellent customer services and client relationship skills..? IF so read on and we have an amazing opportunity to join our highly successful clients who are recruiting an experienced Customer Services team player to add to their team! Career progression, hybrid working and two days a week at their stunning offices await the right candidate! THE "CustomerService" Role As Customer Services you will be: Point of contact for enquiries via phone and email Taking and opening case files for customer enquiries Chasing responses and dealing with clients within set time-scales Updating the central system with project progress Working as part of a busy team to SLA markers More information will be provided on application CUSTOMER Services Requirements The Customer Services candidate should have: Previous Customer services experience from an office environment Able to multi task and work within a busy team Deliver first class Customer Service via phone and email Excellent salary and benefits await with this Customer Service role Mon to Fri - no weekends NEXT Step If you are interested in the role of Customer Services please send your cv application to us asap. Please be aware that we are receiving a high volume of applications at this time. If you are successful to the next stage you will be contacted within five days. By applying for this role you are agreeing to Newman Personnel representing your CV
Do you hold current Customer Service experience? Are you looking to join part of a small, friendly team within a niche industry sector? Our client has an impressive portfolio of products and partners with some of the leading research laboratories to offer well researched tools to support their patients in reaching health & wellbeing across the UK, Europe, The Middle East and Asia. They are looking to employ a highly driven Customer Services Specialist to join the team at an exciting time of growth and development. This is a great opportunity to join a unique health tech company set for rapid expansion. Salary: c£25,000 Start: ASAP Location: Redhill (own transport is required due to rural location) Hours: Monday to Friday, 09:00 to 17:00 Benefits: Workplace pension, private medical scheme and discounted health and wellbeing tests. Interested? Here's more ... You will play a significant role in the organisation's development and in turn, will have the opportunity for career development and on-going learning. Reporting to the Customer Service Manager, they are looking for someone with a proven track record in customer care who is methodical, highly organised, results driven and comfortable working in a fast-paced environment. Responsibilities include: Support their clients via telephone and email via the client management system. Ensure all email enquiries are responded to within 24hrs of receipt. Administer and monitor the order processing system. Accurate record keeping on the client management system. Download and record patient results from laboratory partners accurately and on time. Handling sensitive data in accordance with data protection regulations and maintaining confidentiality. Providing practitioners with their patient's results. Ad-hoc office duties. Do you have the required attributes? Demonstrable experience working in a similar role. Excellent call handling and telephone skills. Superb customer service skills. Proficiency in the use of IT systems such as G Suite, Hubspot (or similar CRM software) and ability to quickly learn new systems. Thorough attention to detail and excellent organisational skills. Solid time management skills with the ability to prioritise and multitask. Excellent communication and problem-solving skills. A rational thinker under pressure. A strong team player with the ability to work independently using their own initiative. Skills: Customer Service, sales order processing, CRM, Customer care, admin, account handler For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
This is a fantastic opportunity for a Customer Service Specialist to join a company committed to providing quality, innovative value and logistics services. Salary up to £28,000, 25 days holiday, salary sacrifice car / cycle scheme. Key Tasks: Timely and effective communication with Customers, partners & internal departments via e-mail & telephone. Effective monitoring to ensure deliveries are completed within the agreed timelines. Pro-active problem solving with customers and colleagues when issues arise. Resolve Credit Management Queries where necessary. General Day to Day administrative duties. Duties: Provision of PODs to meet customer requirements where necessary. Provide KPI and reports both externally and internally where required Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner. Ensure that all Delivery and Collection consignments are conforming to correct information. Liaise with Operations and overseas offices to ensure customer commitments are delivered upon. Updating / Verifying the Order Management System with customer booking details. Skills: Knowledge of the freight transport industry Be Customer focused with dedication in your service delivery to meet Customer needs. Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary. Be reliable with the ability to multitask and have strong problem-solving skills. Strong attention to detail, accuracy and numeracy. Excellent IT skills with the ability to learn new systems quickly as required. Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner