This is a fantastic opportunity for a Customer Service Specialist to join a company committed to providing quality, innovative value and
logistics services. Salary up to £28,000, 25 days holiday, salary sacrifice car / cycle scheme.
Key Tasks:
- Timely and effective communication with Customers, partners & internal departments via e-mail & telephone.
- Effective monitoring to ensure deliveries are completed within the agreed timelines.
- Pro-active problem solving with customers and colleagues when issues arise.
- Resolve Credit Management Queries where necessary.
- General Day to Day administrative duties.
Duties:
- Provision of PODs to meet customer requirements where necessary.
- Provide KPI and reports both externally and internally where required
- Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.
- Ensure that all Delivery and Collection consignments are conforming to correct information.
- Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
- Updating / Verifying the Order Management System with customer booking details.
Skills:
- Knowledge of the freight transport industry
- Be Customer focused with dedication in your service delivery to meet Customer needs.
- Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.
- Be reliable with the ability to multitask and have strong problem-solving skills.
- Strong attention to detail, accuracy and numeracy.
- Excellent IT skills with the ability to learn new systems quickly as required.
- Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner