My client is looking for a Customer Service Coordinator based in Lichfield, you will report to the Head of Customer Services and provide world-class customer service support function to Franchisees and customers across all market sectors.
You will be required to understand the franchisee's business objectives and the support they will require at various stages of the company's journey.
You will be required to build and develop strong working relationships with the Franchisees, promoting a collaborative and mutually respectful partnership.
As part of this growing team of Sales Advisors you will report directly to the Sales / Office Manager and will be responsible for all aspects of customer engagement, from the taking of telephone orders, advising customers on associated products, ensuring that they have a comprehensive understanding of our product offer, through to ensuring that all orders are despatched in a timely manner.
A passion for providing a reputation for excellent customer service is paramount to this role.
An exciting opportunity has arisen to join the ever growing, fast paced sales team within this wholesale business.
Focused on delivering a seamless customer journey, this esteemed company has an opening for a Customer Service Advisor who boasts excellent customer service and administration skills.
Joining a friendly and knowledgeable customer service team and fun-filled environment, this Tamworth-based company is looking to appoint due to continued success which means it's an exciting time to become part of their journey and grow alongside them.
What's in it for you
Work hours:8.30 am - 5.00 pm Monday to Friday with an hour lunch break.
Alma Personnel have great pleasure in recruiting for their long-standing client, who are based in Tamworth, for a Customer Service/Sales Administrator to join their team on a full time, permanent basis.
Main duties of the Customer Service/Sales Administrator include
Build relationships with customers and ensure they are kept up to date throughout.
Handle incoming enquiries via telephone and email.