Focused on delivering a seamless customer journey, this esteemed company has an opening for a Customer Service Advisor who boasts excellent customer service and administration skills. Joining a friendly and knowledgeable customer service team and fun-filled environment, this Tamworth-based company is looking to appoint due to continued success which means it's an exciting time to become part of their journey and grow alongside them.
What's in it for you?
- **Work hours:**8.30 am - 5.00 pm Monday to Friday with an hour lunch break
- Salary: £24,000
- 25 days annual leave plus bank holidays
- Birthday off
- Healthcare plan
- Product discounts
- Regular social events
- Pension contribution
Responsibilities:
- Delivering the highest level of customer support and care to a prestigious customer base, managing and meeting customer expectations at every touchpoint
- Supporting the customer service and sales team, providing exceptional support
- Liaising with customers to update them on their orders, make recommendations, promote new products, and inform them of promotions
- Handling customer complaints and queries, managing them effectively and escalating them when necessary
- Taking credit and debit card payments from clients and issuing refunds where required
- Successfully processing orders and liaising with internal departments to ensure stock availability and agree delivery dates in line with agreed timescales
- Taking ownership of all sales administration, which includes raising and sending invoices and dealing with debit notes, returns, collections, and credit notes and invoices
- Assisting with the export of stock, following the company process in line with HRMC requirements
- Attending exhibitions and events to gain an awareness of the market place
Skills and Experience:
- Has gained previous experience in a customer service or sales administration role
- Boats superb communication skills with an exceptional telephone manner and confident liaising at all levels
- Solutions-focused, able to resolve issues efficiently
- Enjoys a varied role and can effectively prioritise workloads
- IT literate, confident user of Word, Excel, Shopify, NAV systems
If this sounds like the position for you, please send your CV for consideration. Alternatively, if this position hasn't quite hit the mark, we have a number of other opportunities available on the Midas Recruitment website.