Are you a Customer Service Professional looking for a new opportunity? Do you have a passion for delivering a first in class customer experience? Want to work for a successful global business? If so, this could be the perfect opportunity for you!
My client, a market-leading vehicle cleaning and hygiene products manufacturer, is currently recruiting a Customer Service Professional to join their fun and friendly team based in Lichfield.
Benefits:
- Salary up to £25,500 per annum
- Location: Lichfield
- Hours of work: 08:30am - 5pm Mon-Thurs, 08:30am - 16:45pm
- Private Medical Insurance
- Contributory pension scheme
- Lots of other benefits!
Duties/Responsibilities:
- Handle incoming calls, emails, WhatsApp, and other social media messages in a professional,
- friendly manner within given timescales and in-line with company procedures.
- Deliver a 1st line resolution to customers queries
- Manage orders through the order portal, producing all necessary documentation
- Handling haulier logistics and queries relating to franchisee orders and
- deliveries.
- Process and distribute all national account portal orders, emailed purchase orders and new
- launches, ensuring that all orders are delivered to time and quality.
- Handle complaints to resolution using Sage CRM to record all information and track progress.
- Liaise with internal departments to resolve operational issues and deliver franchisee feedback to improve internal processes.
- Administer invoices, credit notes and month end processes.
- Improve systems and customer experience by always looking for areas to change and/or develop.
- Maintain the information on the order portals, websites and databases
- Provide up-to-date, market relevant, technical and product information.
- Have an in-depth knowledge of company products and procedures to provide effective and efficient all-round business support service to the franchisee network.
Desirable Skills:
- Previous experience in a similar role or a contact centre is highly desirable.
- Excellent communication and interpersonal skills
- Friendly and professional telephone manner
- Ability to communicate with people at all levels
- Able to deal with customers in a calm and composed manner
- Learns quickly and can follow procedures and processes
- Organised and well planned with excellent time management skills
- Good IT skills including working knowledge of Microsoft packages with advanced knowledge of excel
- GCSE C and above in English and Mathematics (or equivalent qualification)
- NVQ Level 2 in customer service (or equivalent)
- At least 3 years' experience in a customer service environment
- Previous experience in handling technical / product related enquiries
- Previous experience managing and resolving customer complaints
- Previous administration experience
If you are interested in this role, please apply through the advert!
KSBirmingham
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