My client, a well-established leader within their industry, are looking for a Customer Services Manager, to join them in their North Kent offices.
Within this position you will have the responsibility of ensuring high standards of customer service are delivered from your team and ensure KPI's are met.
We have an exciting opportunity for you to join our team as our UK Customer Service Manager, based at our European Head office in Gravesend, Kent.Joining us on a full time, permanent basis (Monday Friday 8.30 5.30pm), you will receive a competitive salary.
We are part of Cosan a Global provider of Energy and Logistics.
Moove is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia.
Role Objective: The role is to provide a focal point of contact for Connection Services customers who operate within our clients footprint.
This will require the post holder to be the single point of contact for a customer and to take them through each stage of the job, for which they will have full accountability and ownership.
The role will include providing quotations, booking site visits, taking payment, raising numbers and co-ordinating the execution of the work programming.
Posted by Contract Personnel Limited • £29,203.20/yr
Main Responsibilities
Taking ownership of customers issues and following problems through to resolution.
To manage the day-to-day requirements of the company's customers, ensuring correct information and effective communications is delivered and providing a robust customer service experience to all customers.
General
Contract Personnel are pleased to be working with our Ashford based client, in search of a Customer Service Operative to join the business on a 6 month Fixed Term Contract.