Your new company
This well-established organisation works across several sectors, including charity, financial services and healthcare. They partner closely with the clients to deliver a highly personalised experience with exceptional levels of customer service.
Your new role
Reporting to the customer services manager, you will support key accounts assigned to you with a proactive approach. You will build up your knowledge of the requirements of each of these accounts, proactively monitoring orders that are sent via courier, providing clients with advice on couriers' use and best delivery methods, quickly resolve delivery queries from clients, as well as implement corrective measures to ensure that duplication is avoided.
You'll work closely with the accounts, sales and finance teams internally, keep client information accurate and up to date on the CRM system and contribute to the development of these systems. You will gain a full understanding of the services that the company can provide and leverage that knowledge to discuss products with customers.
What you'll need to succeed
You will need exceptional communication skills and a passion for delivering the highest standard of customer support possible. Previous experience working in a customer service role is essential, you will need to build rapport with clients and nurture long-term working relationships.
What you'll get in return
A competitive annual salary, enhanced annual leave and excellent opportunities for progression.
What you need to do now
If you're interested in this role, and have experience working in a high-quality customer service position, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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