Job Title: Customer Service Operative
Location: Ashford, Kent
Contract: 6-Month Fixed-Term (Full-Time)
Salary: £29,203.20 pro rata
Start Date: ASAP
Hours: Monday to Friday, 8:00 am to 5:00 pm (1-hour unpaid lunch)
Benefits: 21 days holiday (pro rata) + Bank Holidays, Cycle to Work Scheme, Company Pension, Medicash
Join Our Client's Growing Team as a Customer Service Operative!
Are you a customer service professional with a passion for problem-solving and delivering exceptional service? We're looking for a Customer Service Operative to join our client's busy team in Ashford. This is a fantastic opportunity to manage key accounts, resolve customer issues, and ensure smooth communication between departments in a dynamic environment. If you're ready to hit the ground running and make an impact, we want to hear from you!
Key Responsibilities:
- Manage Key Accounts - Build and maintain relationships with customers and buyers, ensuring their needs are met.
- Take Ownership - Handle customer issues from start to finish, ensuring prompt and effective resolution.
- First Point of Contact - Act as the go-to person for key customers and account managers.
- Enhance Customer Experience - Continuously improve the customer service process for both internal teams and customers.
- Report & Analyse - Compile accurate reports and statistics to share with stakeholders.
- Collaborate - Work closely with other departments to ensure customer expectations are met and communication flows smoothly.
What We're Looking For:
- Experience - Proven experience in order processing via email and phone is essential, preferably in the food industry.
- Tech-Savvy - Proficiency in Microsoft Office is required. Experience with SAP is a plus (but training will be provided).
- Attitude - A proactive, can-do approach with the ability to work both independently and as part of a team.
- Attention to Detail - Accuracy and the ability to work methodically under pressure are key to success in this role.
- Team Player - You'll need a strong teamwork ethos and the ability to support colleagues as needed.
Why You'll Love This Role:
- Work Environment - Be part of a passionate, supportive team that values ownership, authenticity, and continuous improvement.
- Career Growth - Develop your skills in a customer-centric role that offers a variety of challenges.
- Immediate Impact - Your work will directly contribute to enhancing the customer service experience and improving business processes.
How to Apply:
If you're ready to take on this exciting challenge and grow your career in customer service, apply today! Click the link below to submit your application. We're looking forward to hearing from you.
Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
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