The Customer Support Administrator will be responsible for providing outstanding customer service to new and existing customers.
Agenda Partnership are working with a Hertford based client who are seeking an experienced and dedicated Customer Support Administrator to join their team on a full time, permanent basis.
Day to day responsibilities include
Being the first point of contract for all customer enquires via phone and email.
The Customer Experience (CX) team focus on the service customers receive post sale, your new role as National Performance Coordinator is to support Samsung's repair partners with continuous improvement, training, service levels and repairs.
Your mission will be to build strong internal and external relationships their our repair partner network, supporting their continuous improvement, implementing change and uplifting performance.
ARE YOU THE ONE
At Samsung UK, the Customer Experience team is the go-to squad for all things customer support, covering a wide range of products and services.
Renowned for our exceptional customer service, and our dedicated delivery team, we take pride in ensuring a seamless experience from our showroom to our customer's home.
We are an expanding, busy luxury furniture and interiors retailer located in Hertford, Hertfordshire.
Our showroom beautifully showcases a wide range of high-end furniture, reflecting both contemporary and classic styles.
We have an exciting opportunity for someone with management experience in a repairs or property services environment and good knowledge of the social housing sector and the requirements of housing providers.
My client is seeking a Property Manager with a passion for progressive rural/commercial lettings and a proven track record in property management and development.
This role involves overseeing tenant management, leading development projects, handling property and land transactions, strategic planning and team leadership.
The ideal candidate will be a strong leader, commercially driven and possess a keen eye for detail.