Working for one of the UK's leading charities you will be responsible for directing and motivating 15 Membership Administrators in a busy contact centre where they look after the needs of the organisations members and customers via telephone calls and emails.
To manage sales of memberships and products.
To manage the day to day running of the membership services phone lines taking more than 140k incoming calls per year, supporting our 625k members and customers.
The Customer Service Team Manager will work closely in conjunction with the Head of Customer Savings Operations and with Customer Service Officers to oversee the day-to-day running and training of the Savings Operations Team.
Focused on delivering exceptional customer service and taking ownership to deliver the teams KPIs and KRIs along with effectively resolving escalated complaints.
Our customer support staff are expected to embody patience, courtesy, and kindness in every conversation, ensuring that all inquiries are promptly addressed.
Our ultimate objective is to deliver exceptional customer support, ensuring that every interaction leaves customers delighted with their decision to choose us.
We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.
Hours per week: Monday to Friday
Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland.
Posted by STORMX RECRUITMENT LIMITED • £28K/yr to £35K/yr
We're able to look at a range of different candidates - more entry level candidates who are looking to develop their customer oriented career in a commercial and open-minded business, but very much also the experienced Customer Service practitioners who are looking for a new challenge in a fantastic, award winning business to work for.
The role is a chance within a progressive business, created due to continued success, growth and progression of others already in the business and while full training will be provided within an exceptional on boarding process, previous Office/Customer Service experience is useful - even from a senior position in retail.
Our client is a well-established, innovative and rapidly scaling business based in a wonderful location, who are looking for ambitious and warm operators, with a real eye for customer excellence to join their friendly team on a permanent basis.