Job Title Customer Success Manager
Salary: £40,000pa
Location: UK remote
We are working with a client in the hospitality tech sector that has been a partner of ours for several years. They have some of the best brains in the business at the top of the company, and now are looking for a customer success manager to join them. They are dynamic, innovative, fast paced and social. They love to be present at conferences, round tables and events. The successful customer success manager should be able to thrive in a home working environment and will ideally come from a similar hospitality tech company.
About the role:
This is a great role for a strategic customer success manager to use their experience to identify high growth customers and develop their businesses. You will work with the wider CSM team to provide ongoing support, and escalate issues. Your understanding of the hospitality sector will enable you to communicate effectively with your customer to ensure they are getting the very best out of the product.
Skills and Experience:
- Experience in hospitality technology
- Reduce churn
- Escalate customer issues
- Use data to monitor customer accounts and highlight high performers
- Work closely with director and junior team
- Monitor team performance
- Have the desire to quickly progress your career
If you are keen to discuss the details further, please apply today or send your cv to Hayley