Customer Service Manager
London
Monday - Friday normal business hours
£45,000 - £50,000 plus excellent benefits
About Our Client
Our client is a fast-growing specialist in their field. Who are looking for a strong Customer Service Manager to join their team.
Role Overview
Our client is looking for a Customer Service Manager for their London office. This role is crucial in managing and improving the customer service experience as the company grows. Ideal for someone who thrives in a fast-paced environment and enjoys solving problems.
Responsibilities:
- Audit and enhance standards, procedures, and best practices for exceptional customer service.
- Lead and expand a team of customer service experts.
- Train the team on company values, products, and customer service standards.
- Develop strategies to quickly and effectively resolve customer complaints.
- Monitor and improve communication channels for timely and accurate responses.
- Track key performance indicators (KPIs) and generate reports to assess team performance and identify improvement areas.
Benefits Offered by Our Client:
- Equity package
- Performance-based bonuses and commissions
- Flexible leave options
- Health and wellbeing benefits
- Employee assistance program
- Learning and development platform