_______________________
____________________
_______________________
_______________________
_______________________
______________________
________________________
____________________
________________________
______________________
Customer Service Representative We have a fantastic opportunity to join a fast-growing organisation as a Customer Service Representative in Southend on Sea. This role is suitable for someone with experience working in a customer service/call centre role, resolving customer queries and complaints in a polite and friendly manner. Role Responsibilities Main responsibilities will include the following: Dealing with order queries over the phone, via email and our customer relationship management system. Providing best in class customer service to all customers resolving issues in a polite and friendly manner Role Requirements Experience working in a busy customer service/call centre role answering a high volume of calls. Experience resolving customer queries and complaints. The ability to work in a fast-paced environment and meet deadlines. Job Details: Based in Southend Temp to Perm opportunity for the right candidate. Monday to Friday 9am-5pm and 10am to 6pm. Hourly pay £11.44ph (Paid weekly via One to One Personnel) If you feel you have all the skills required for this position, please do not hesitate to contact us at One to One Personnel on or send your CV to or
Main Duties: Recruitment - To lead the recruitment drive for team leaders and support assistants in the region's locations. Supervision - To train, support and motivate team leaders. Quality Assurance - To ensure the home care service is delivered in line with the companies quality assurance standards and processes. To add to and to implement the quality assurance system ensuring that the company remains at the forefront of home care. Marketing - To represent the company by presenting to CCGs, social services and other key clients. To design and ensure safe implementation of complex packages for CCG clients. Regulation -To liaise with the Care Quality Commission and other regulatory bodies. Training- To assist with training of all staff, and to source relevant training courses in line with the company's quality standards. On-Call - To be on call to deal to support Team Leaders, and to monitor alerts.