This role is the first point of contact for customers in a small team of two.
The CUSTOMER SERVICE COORDINATOR is responsible for meet & greet responsibilities ,answering incoming calls and administering all new bookings.
Ellis Mason are working exclusively with a well recognised, local business based close to Biggleswade, to help them find a CUSTOMER SERVICE COORDINATOR .
This is a busy role with varied daily duties where you will deliver the highest standards of customer care via telephone and email, resolving queries, administering bookings, raising delivery paperwork and other tasks as required.
Due to exciting expansion, this leading Biggleswade based organisation are looking for a self-motivated, hard-working and proactive Customer Service Coordinator to join their established team and play a key role to support business growth.
£23,500 - £25,000 per annum - Monday to Friday 9am - 6pm - Company Pension - Annual Bonus - Onsite parking
You will be expected to ensure our customers' needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same.
Communicates with clients about vehicle problems, insurance questions, and warranty issues.
Maintains positive relationships with clients to ensure repeat and return customers.
Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available.
Reporting into the IT Service Director, the Connells Group Head of IT Service Operations will be initially responsible for delivery of Major incident, Problem, Change enablement and Service introduction disciplines across the Group.
For the role of CUSTOMER SERVICE PARTS ADVISOR , you will need to be comfortable in a customer focussed environment.
In order to apply for the CUSTOMER SERVICE PARTS ADVISOR you must have experience of working in the motor trade and therefore have some basic car knowledge.
Ellis Mason are working exclusively with a highly regarded business based in Biggleswade to help them find a CUSTOMER SERVICE PARTS ADVISOR .