Ellis Mason are working exclusively with a highly regarded business based in Biggleswade to help them find a CUSTOMER SERVICE PARTS ADVISOR .
In order to apply for the CUSTOMER SERVICE PARTS ADVISOR you must have experience of working in the motor trade and therefore have some basic car knowledge.
For the role of CUSTOMER SERVICE PARTS ADVISOR , you will need to be comfortable in a customer focussed environment. You will need to greet all customers coming into the facilities and handle the reason for their visit.
THE SALARY & BENEFITS
- Salary circa £28,000-£33,000 per annum, dependent on experience.
- Monday to Friday office hours of 9am - 5.30pm on a permanent, full-time basis
- Systems and job training given
- 20 days holiday plus 8 bank holidays
- Government pension scheme
- Free on-site parking
THE JOB
The main duties included within the role of the CUSTOMER SERVICE PARTS ADVISOR , are:
- First contact for visiting customers
- Offering tea/coffee water to visitors
- Professionally organising for customers vehicles to be booked in
- Offering the same support to customers calling or messaging in
- Looking up customer accounts and updating their account with new information
- Using your product knowledge to discuss basic parts with the customer
- Stock management
- Management of product returns
- Handling customer complaints
- Keeping customers informed at all times
- Collection of cars in periods of business
- General upkeep of the office along with colleagues