Ellis Mason are working exclusively with a well recognised, local business based close to Biggleswade, to help them find a CUSTOMER SERVICE COORDINATOR .
This role is the first point of contact for customers in a small team of two. The CUSTOMER SERVICE COORDINATOR is responsible for meet & greet responsibilities ,answering incoming calls and administering all new bookings.
For the role of CUSTOMER SERVICE COORDINATOR , you will need to be confident in engaging with customers and competent on IT systems in order to efficiently carry out the booking and sales process. This is a fast paced role that requires someone who can multi-task, as well as prioritise your tasks in an ever-changing work environment.
THE SALARY & BENEFITS
- Salary circa £26,000-£30,000 per annum, dependent on experience.
- Monday to Friday office hours of 9 am - 5.30pm on a permanent, full-time basis
- Full training
- 20 days holiday plus 8 bank holidays
- Government pension scheme
- Free on-site parking
THE JOB
The main duties included within the role of the CUSTOMER SERVICE COORDINATOR , are:
- Face to face meet & greet
- Answering incoming customer calls, handling each booking or order in a friendly and professional manner
- Completing the set up of new customers on the inhouse system
- Working with colleagues to gain pricing information for quotes
- Contacting customers to gain approval on quotes
- Communicating with internal colleagues to gain correct products for orders
- Carrying out stock orders
- Handling the return process
- Keeping customers informed of delays or order timelines
- Managing a team diary
- Flexibility in assisting with out of office duties such as local product collections
- General office house-keeping duties; tidying or cleaning the office, stocking the fridge with milk, etc