We are seeking a Customer Service Manager to lead and direct our customer service team towards delivering exceptional customer care.
This role involves focusing on proactive customer relationships, people development, problem prevention, and continuous improvement of customer service operations.
As a key member of the Plant management team, you will ensure optimal delivery on expectations and manage Plant commercial terms and pricing conditions.
Our client, a well-established provider in the Storage & Distribution industry, is seeking a Customer Service Operative to join their team in Droitwich.
They are a highly successful, well-established family owned business who are extremely proud of their history!
General
Contract Details: Temporary to Permanent Opportunity, Full-time (40 hours per week), Monday to Friday 07:45-16:45 (1-hour unpaid break each day)
The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements.
The Customer Services Manager is responsible for managing a high level of administrative support services for customers and field force, from initial contact through to the end of the contract terms.
This role offers hybrid working - hours are Monday to Friday plus bonus.