As the Operations Manager, you will hold a critical role in the call centre, overseeing complaints.
Your responsibilities will span various areas: developing operational policies, analysing performance data, managing the complaints and improving processes.
We are seeking a highly motivated and enthusiastic Operations Manager to oversee the smooth running of our Customer Service Department in the thriving Media & Agency industry.
With a large team of dedicated professionals based in Chester, they are known for their commitment to delivering outstanding service to their clients.
Our client is a well-established firm in the Media & Agency industry.
Reporting to a fantastic Customer Service Manager, and working within beautiful, modern offices, our client offer attractive remuneration of £29K, rising to £31K after a 6 month probation period; plus a team bonus scheme, based on KPIs, pension scheme, holidays starting at 20 (BH), but rising with service, plus many other perks!
Recruiting for Sales Administration/Customer Services personnel, this represents a great opportunity for experienced individuals to join the team.
Diamond Search recruitment are delighted to be representing our client, one of the UK's fastest growing companies, a market leader within their sector and a company who reward and recognise hard-work.
We are looking for a good customer service person able to deal with the process from start to finish
Please note this role is a hybrid role based in Hayes Middlesex and as you can see a full job description and we need to see a similar job description on your cv
Please note I need the below in your spec if you have done this and also we can not have any gaps in your cv if you have any please fill in what you have done even if it is looking for work
The Head of Customer Services will be responsible for overseeing the customer service department, ensuring optimal customer satisfaction and driving a customer-centric culture.
This role also involves developing and implementing customer service strategies and processes.
This company is a distinguished player in the professional services industry, employing over 1,500 individuals across several locations.
The Operations manager is a senior, high profile role encompassing the full array of soft services, environmental, tech services and facilities management.
The purpose of the role is to lead, support and encourage teams to drive operational improvement, delivering exceptional customer service to all of the centre's visitors and tenants.
Join their team as a Customer Service Manager and be part of their success story!
If you are passionate about delivering exceptional service customers.
We have an exciting opportunity to join a leading provider in their industry, they pride themselves on building strong relationships and ensuring customer satisfaction.