We are seeking a highly motivated and enthusiastic Operations Manager to oversee the smooth running of our Customer Service Department in the thriving Media & Agency industry.
Client Details
Our client is a well-established firm in the Media & Agency industry. With a large team of dedicated professionals based in Chester, they are known for their commitment to delivering outstanding service to their clients.
Description
- Oversee the day-to-day operations of the Customer Service Department
- Ensure customer queries are handled effectively and promptly
- Develop and implement departmental policies and procedures
- Monitor team performance and provide constructive feedback
- Implement strategies to improve quality of service, productivity and profitability
- Liaise with other departments to ensure operations run smoothly
- Handle customer complaints and escalate issues as necessary
- Prepare reports on customer service performance for senior management
Profile
A successful Operations Manager should have:
- Strong analytical experience.
- Experience in a customer service role, preferably in the Media & Agency industry
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and prioritise effectively
- Strong problem-solving skills and ability to think on their feet
Job Offer
- A generous salary of £25000 per anum with a performance bonus on top.
- A supportive and friendly working environment
- Opportunities for professional growth and development
- Generous holiday leave
- A role based in the vibrant city of Chester
We encourage all qualified candidates who are looking for an exciting opportunity in the Media & Agency industry to apply. This is your chance to contribute to a company that values hard work and dedication.