We are seeking a Customer Service Manager to lead and direct our customer service team towards delivering exceptional customer care.
This role involves focusing on proactive customer relationships, people development, problem prevention, and continuous improvement of customer service operations.
As a key member of the Plant management team, you will ensure optimal delivery on expectations and manage Plant commercial terms and pricing conditions.
The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements.
The Customer Services Manager is responsible for managing a high level of administrative support services for customers and field force, from initial contact through to the end of the contract terms.
This role offers hybrid working - hours are Monday to Friday plus bonus.