Assist customers in making purchasing decisions by providing relevant information and guidance.
Process customer orders accurately and promptly to meet export, warehouse, and delivery deadlines.
Log and manage all telephone and email inquiries and complaints efficiently throughout the case lifecycle, ensuring adherence to service level agreements (SLAs) and following call flow and escalation procedures.
Our client, a leading organisation based in Team Valley, Gateshead, is seeking a dedicated individual to provide essential administrative support to their super-busy team.
As the Administrator, you will play a vital role in ensuring smooth operations and efficient data management.
Join our client's team and thrive in a vibrant and collaborative work environment!
Ideally you will have a solid call centre based background and have great/clear communication/telephone based skills and have experience using contact databases.