Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
25-day annual leave entitlement, plus bank holidays.
A Continuous Learning Program to keep you in the loop with relevant progression within the business and changes to economic mechanics, policies, and procedures.
The Staffing Network is a labour provider across the UK and we are working in a partnership with a market leading company who are looking for a Customer Service Officer
Monday to Friday - Start time range between 08:00am and 09:00am to 17:00-18:00 Required to work 1 weekend in 3
The role involves
Processing and maintaining customer requirements on the relevant systems, ensuring accurate data entry in a timely manner.
A leading online retailer is expanding and seeking two Customer Service Executives to join their team.
If you have a passion for delivering outstanding customer service, enjoy working collaboratively, and are eager to become an expert in a diverse product range, they want to hear from you!
The Customer Service Executive Role
Respond to customer queries via email, telephone, and occasionally face-to-face.
Customer Service Specialist (Office-Based in Leamington Spa)
Are you passionate about delivering exceptional customer service and eager to represent a brand known for its core values of excellence, professionalism, and courtesy?
My client, a leading organisation in their field are seeking a Customer Services Executive to join their established team.
This role is offered with a competitive salary and excellent benefits package.
This role is based from my clients' offices in Colchester and due to their location, the successful candidate must hold a full UK driving license with access to their own vehicle.
As the oldest number plate manufacturer in the UK, established in 1894, we have a 125-year track record of quality and service customers can rely on.
We remain a family-run business serving customers across the UK and Europe.
Jepson & Co Ltd are one of the largest manufacturers and suppliers of number plates and number plate printing systems in the UK, Ireland, France and Belgium.
Role summary - The company is seeking a highly skilled and customer-focused individual to join their Complaints Centre of Excellence as a Complaints Officer.
This pivotal role is dedicated to resolving customer complaints both orally and in writing, ensuring a timely and fair resolution.
The successful candidate will become an integral part of a team committed to enhancing customer satisfaction and loyalty.