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As a Customer Service Executive, you will collaborate closely with the Customer Service Manager and other team members to ensure our customers receive the exceptional service synonymous with our company's cruise packages. This role is pivotal in our travel-focused operations, and having prior experience in the travel sector is essential. This role requires meticulous attention to detail and a passion for communicating effectively with customers, particularly those seeking modifications to their holiday travel packages. You will be adept at understanding and delivering the care and precision necessary when creating travel quotes and adjusting customer travel bookings. Roles and Responsibilities: Handling customer inquiries, including queries about travel bookings, processing payments, providing general travel information, etc. Managing post-booking administration tasks related to travel arrangements Implementing changes to travel bookings as needed Communicating with customers to provide information about their travel bookings Fulfilling post-sale activities essential for the company's travel operations Collaborating both independently and as part of a team to ensure exceptional travel service delivery Required Skills: Essential experience in the travel sector Job Type: Full-time Salary: £26,000.00 - £28,000.00 per year