Role: Customer Service
Location: Manchester
Salary: £24,500
Hours: 36 hours
08:45 - 17:00 Monday Friday
2 Saturdays a month
Benefits:
- Annual bonus scheme
- 23 days annual leave + bank holidays raising 1 day per year up to a maximum of 30 days
- Buy holiday scheme
- Pension
Are you passionate about providing exceptional customer service and thrive in a dynamic, team-oriented environment? We're looking for enthusiastic individuals to join our team as Customer Service Representatives with a knack for upselling.
We are a well-established company throughout the UK and we are looking for new a new customer service executive to join us in branch dealing with general enquiries, as well as call back those who have shown interest in our services.
If you are a bubbly, engaging individual with a positive outlook we want to hear from you for our next customer service role here in Manchester.
Role duties:
- Dealing with customers face to face
- Dealing with customers on outbound telephone system and online
- Proactively contacting customers over the phone to identify and discuss their needs
- Customer conversations and relationship building, highlighting products and services, booking reviews
- Upselling - recommending products and services, transactional activities, policies, audit, standards etc
- Administration work updating internal systems
- Performing cashier duties and handling in-person transactions
- Assisting customers in person at the branch
- Assisting customers via outbound telephone calls and online platforms
- Initiating proactive phone calls to customers to assess and address their needs
- Recommending and upselling products, services, and policies
- Educating customers on various products, services, and communication channels
- Completing administrative tasks to update internal systems
Experience and skills required:
- Experience in customer service within financial services, hospitality, and retail industries
- Dedicated to providing outstanding customer service
- Enthusiastic about meeting new individuals and fostering connections
- Collaborative team player with a "one-team" approach across various channels
- Possess excellent verbal and written communication skills
- Capable of delivering exceptional customer service in both face-to-face and telephony settings
- Flexible and adaptable to accommodate evolving business needs and priorities
- Sales and upselling experience is advantageous.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.