Reporting to and taking day-to-day direction from the customer service team leader, this varied Customer Service Representative role involves managing customer support tasks and assisting the sales team to achieve quality objectives and business goals, including tracking and achieving the sales plan.
If you're a proactive team player looking for a role that challenges you to showcase your customer service experience with varied tasks, we want to hear from you!
Turn your customer service experience into a career with the West Group - join us as a Customer Service Representative today!
At Aldi, you'll never find yourself bored and twiddling your thumbs on the till as a Store Assistant.
You'll do everything from checking off deliveries to dealing with enquiries or ensuring that the shelves are fully stocked with well-presented products.
To provide exceptional customer service and foster excellent working relationships with external clients and internal clients/contacts providing a first-class level of service to everyone, showing professionalism and displaying a friendly, helpful disposition both locally and across the firm.
There are two elements to the role with both the external and internal roles being a combined role:.
General
Working within the print and post room and archiving and desk delivering services to our internal clients.
We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.