As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs.
Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
You'll help with frame adjustments, repairs, and fittings.
You will be providing telephone support to identify and investigate fraudulent activity on current and savings accounts.
We are looking for ambitious and motivated Fraud Customer Advisors to join our clients Fraud team that supports everyday banking customers.
This is a fully remote role, and you will be required to work 40 hours per week, working a condensed 4 day working week shift pattern of 4 days on and 4 days off.
Our zero-hour contract offers flexibility to our employees.
We provide the opportunity to work without being tied to a fixed number of hours each week and create the flexibility you need in your work-life balance!
Outbound & Inbound call centre, working off a list of current business customers, making calls to ask them if they would like to upgrade to a SMART meter (which is a free service)
No sales needed, but experience in customer services and objection handling would be helpful so they can give advice and describe benefits to the customers about the meters but not hard selling - they will be speaking with existing business customers, so a first-class respectful service is expected.
This role is working on a predictive dialler making outbound calls as well as dealing with inbound internal calls and main objective is to book smart meters, this role is target drive where achievable targets will be set weekly to the advisors.
This role includes working on Managing customer billing workflow, admin work, answering customer emails and the occasional customer telephone call.
No sales experience required however experience in handling customer over different platforms (emails, calls etc) is essential.
Industry experience, Previous experience in call center environments, Superb customer services & communication skills, Good IT skills (especially Excel), Personable and engaging, Treating Customers Fairly.
Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans and targets.
General
The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of a customer booking service in an effective and cost-efficient manner.
Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available.