This role is working on a predictive dialler making outbound calls as well as dealing with inbound internal calls and main objective is to book smart meters, this role is target drive where achievable targets will be set weekly to the advisors.
Outbound & Inbound call centre, working off a list of current business customers, making calls to ask them if they would like to upgrade to a SMART meter (which is a free service)
No sales needed, but experience in customer services and objection handling would be helpful so they can give advice and describe benefits to the customers about the meters but not hard selling - they will be speaking with existing business customers, so a first-class respectful service is expected. Previous experience would be beneficial.
Key skills.
- Previous experience in call centre environments
- Superb customer services & communication skills
- Good IT skills (especially Excel)
- Personable and engaging
- "Treating Customers Fairly"
Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.