We are seeking a highly motivated customer service assistant to join our client's emergency services team.
This role is based in a bustling Control Room environment, where you will be an integral part of a dedicated team, providing vital support to our service area and management team.
Customer Service Assistant
Job Type: Full-time, temporary role for up to 6 months.
Working as a Customer Service Advisor, within the Out of Hours Team to provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system, within a PCI compliant environment.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.