Role summary - The Customer Services Assistant will be responsible for providing first-class customer service to all customers, service users, and stakeholders.
Key Responsibilities: Provide accurate information on all services on both routine and complex issues.
The successful candidate will be the first point of contact for all queries related to the company's services and will be expected to deal with all enquiries through various communication channels.
Our client, a world leader in their field, are seeking a customer service assistant to join their team on a fixed term basis, however there is a strong possibility that this may be made a permanent position at the end of the year.
Reporting directly to the Customer Service Supervisor the Customer Service Specialist is responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements.
The role is offered predominantly on a remote basis, with the requirement to come into the office approx 2/3 times per month, and the understanding that you are required to come in as the business needs for meetings, events and such like.
Reed are representing a Gloucestershire based client for a customer service assistant to assist their customer service team on a temporary basis starting immediately with the view that it could go permanent.
Do you have customer service experience and excellent attention to detail?
Are you immediately available to start an office based role?
Our client, a leading social housing provider in Swindon, is seeking a dedicated and customer-focused Customer Service Assistant to join their team.
The successful candidate will play a crucial role in delivering high-quality support and assistance to tenants, ensuring their needs are met promptly and effectively.
Customer Service Assistant Responsibilities
Handling customer inquiries and complaints via phone, email, and in-person, providing accurate information and resolving issues in a timely manner.