As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Are you looking for an exciting opportunity to showcase your customer service and account management skills?
Our client is a leading marketing company in the heart of Wimbledon, and they are searching for a talented Telemarketingprofessional to join their team on a Fixed Term Contract starting from as soon as possible until November 2024 or end of March 2025.
Posted by AUCTORO RECRUITMENT LIMITED • £35K/yr to £42K/yr
As a Customer Service Team Leader, you will oversee the Customer Service team, ensuring that service standards are consistently met.
You will manage all aspects of customer interactions and support your team to deliver the highest level of service efficiently and cost-effectively.
We are working exclusively with an industry leading client on the lookout for a Customer Service Team Leader to join their team in Coryton, Stanford-le-Hope on a 10 month FTC.
Posted by Pinpoint Resourcing Ltd • £27K/yr to £30K/yr
Duties
Responsible for management of the services sheets and the portfolio.
General
Pinpoint Resourcing are partnering with a Property Management company based on North London who are urgently seeking a Property Manager Assistant on a 6 month basis with potential to go permanent.
This role will be to bridge the gap between the growing property management team and the support office.
London Fire Brigade, one of the largest public sector organisations based in London are looking to recruit a Customer Service Assistant to join their team.
The role is for an initial 3-month with a view to extend if all goes well.
The role is full time, Monday to Friday, 35 hours per week with hybrid work.
Posted by Parkside Office Professional • £17.12/hr
Our international client requires an experienced Customer Relations Specialist to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.