As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
Posted by Hatty Blue Recruitment Ltd • £28K/yr to £32K/yr
We are seeking an organised and customer-focused Helpdesk Administrator that is available immediately.
You will be the go-to person for ensuring exceptional customer service, timely response to requests, and maintaining the overall efficiency of systems.
In this role, you will play a vital part in ensuring smooth daily operations by managing helpdesk enquiries, liaising with clients, and coordinating various administrative tasks.
Are you looking for an exciting opportunity to showcase your customer service and account management skills?
Our client is a leading marketing company in the heart of Wimbledon, and they are searching for a talented Telemarketingprofessional to join their team on a Fixed Term Contract starting from as soon as possible until November 2024 or end of March 2025.
Posted by AUCTORO RECRUITMENT LIMITED • £35K/yr to £42K/yr
As a Customer Service Team Leader, you will oversee the Customer Service team, ensuring that service standards are consistently met.
You will manage all aspects of customer interactions and support your team to deliver the highest level of service efficiently and cost-effectively.
We are working exclusively with an industry leading client on the lookout for a Customer Service Team Leader to join their team in Coryton, Stanford-le-Hope on a 10 month FTC.
Posted by Pinpoint Resourcing Ltd • £27K/yr to £30K/yr
Duties
Responsible for management of the services sheets and the portfolio.
General
Pinpoint Resourcing are partnering with a Property Management company based on North London who are urgently seeking a Property Manager Assistant on a 6 month basis with potential to go permanent.
This role will be to bridge the gap between the growing property management team and the support office.