Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer
3 years customer service contact centre experience needed
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone.
This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
Face to face, email and digital customer interactions can also be involved.
Our client is currently seeking a highly motivated and customer-focused individual to join their team as a Customer Service Advisor.
The successful candidate will be responsible for providing exceptional customer service to clients and customers, resolving issues and queries in a timely and efficient manner.
Key Responsibilities
Answering incoming calls and responding to customer emails.
My client is a government-owned Economic Development Bank, managed independently.
They work closely with the finance sector and entrepreneurs, they strive to make finance markets work better - so businesses in the UK can survive, thrive, and grow.
As Complaints Investigator, you will be responsible for investigating complaints, taking ownership of cases and ensuring timely resolution.
Our client is one of the largest housing providers in London and the south-east, with history stretching back over 50 years.
The firm are now a leading developer, regenerator and manager of real estate and they provide an environment where their people can thrive and deliver on their career aspirations.
To ensure complaints are dealt with and responded to within time frames and monthly targets are met.
Key responsibilities 1.
To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required.
Complaints Investigator / Handler with demonstrable experience of complaint handling within a regulatory environment, excellent communication and customer service skills and a calm and professional manner is required to join a well-established housing association based in Ealing, West London.
Although not essential. JOB OVERVIEW
Any previous experience working for a Housing Association or experience of Housing Repairs and Maintenance would be highly desirable.
Our client are looking for an enthusiastic Customer Service Advisor to join their team.
You'll be working alongside a supportive team to answer and resolve customer queries and complaints via email, letter and telephone, ensuring any issues are addressed quickly and to the highest professional standards.
Do you have an eye for good customer service
Do you want to work for an award-winning company that offers unbelievable career progression and training?
We are recruiting for a Leading UK insurance provider, who are looking for customer service professionals with a minimum of 12 months customer service & complaints experience (in one role, within the last 3 years) to join their busy customer service department on a REMOTE full time, permanent contract.
Please note you will not be contacted any further if your experience does not match the set criteria above.