As Customer Service Agent, you will be 1st line support and be the primary point of contact for our customers.
You will interact with them through various communication channels such as phone and emails to answer their questions, resolve their issues, and ensure their satisfaction.
You will work for a high end furniture company in London in a hybrid role.
You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone.
This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
Face to face, email and digital customer interactions can also be involved.
Customer Service Agent/Helpdesk Agent to be a key part of my clients Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts.
Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role.
Due to the nature of the Support Services business many of theses areas are subject to SLA's, key performance indicators and balanced scorecard assessments.