This role is to provide support to the Company's Primary Managed Service Contract (MSC) customers who call into the Customer Support Centre (CSC) to deliver a seamless consolidated service for their technical and product enquiries.
This will include managing and accurately recording instrument faults in the MS Dynamics CRM and deliver on set customer response KPI targets.
You will also need to monitor and ensure that the Key Performance Indicators (KPIs) are met from their service suppliers and complete any escalation activities as required to ensure that all customer support is delivered to their customer contractual obligations.
As a temporary Customer Care Representative you will be the central link between the Customer, Operations, Sales Team and Global Business Solution Centre to ensure client's requirements are met in the most efficient and cost effective way.
You will build strong relationship with the customer, act as the voice of the customer and manage the sales order process through to shipment for assigned customers and affiliates.
Please note: This role is a 12-month maternity cover role and our client would be looking to onboard someone at the end of August/beginning of September 2024.
Our client is currently looking for temporary support in their Service and Repairs team, we need an enthusiastic Service Administrator to coordinate engineer activities within the UK and Ireland, ordering parts and liaise with customers.
This is a contract role which starts in August and ends on 31st December.
Priority activity is dealing with breakdowns of equipment in the field, however assisting with planning the workload of our engineers would be occasionally called upon.
An exciting opportunity has arisen to join a busy Dealership as a Service Advisor in Milton Keynes on a temporary basis
Previous experience in a Service Advisor position is essential, as you will be the first point of contact for the Service Department and as such you need to have an excellent level of communication and presentation.
Hourly rate between £18.00 and £20.00 per hour - 45 hours per week
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, while working together with your team to meet your store's wider goals.
Flexibility is essential in our stores, and you may be required to work additional hours as needed.
We provide plenty of notice to accommodate your schedule.
Posted by Ideal Personnel and Recruitment Solutions • £36K/yr
Our client operates within the professional services environment and has a full time vacancy for a HR Advisor, providing maternity cover, expected to last till end October 2025.
You will need to be willing to attend Northampton, London and Gatwick offices as and when required.