They focus on customer service and support, with a team of dedicated customer support analysts to assist customers with onboarding, implementation, and ongoing usage of the software.
I'm working with a cloud-based software company in Reading that provides unique CRM platforms to small and mid-sized businesses accross a variety of industries.
The CRM software includes features such as contact management, lead tracking, sales forecasting, and marketing automation.
The ideal candidate will be passionate for delivering first class customer service, who is inquisitive and enjoys investigating problems.
We are delighted to be supporting an innovative Ed-Tech company in their search for a technical customer success analyst.
This is a fast-paced and varied position where you will be providing first line support to their partners in schools, responding to all enquiries, problem solving and listening to customers to find the best solution.
The role will be to provide support to customers on their products, full training will be provided and to resolve issues or escalate to the relevant team.
We are working with a large organisation who are looking for someone to work as part of their software support team.
We are pleased to be supporting our Horley based client who are currently seeking a Customer Support Analyst to join their growing team on a 12 month fixed term contract.
This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, as you'll be diving into data and spreadsheets regularly.
My client, an innovative and fast- growing broadband company, is looking for a Customer Service Expert to provide general customer support in a professional and timely manner.
This relates to a wide range of customer enquiries including accounts, product, billing, and basic technical diagnostics.
What will you be doing
Responding to a wide range of customer queries promptly, via a variety of channels, providing solutions in a timely and professional manner.
Provide excellent service and 'contact experience' for the customer within designated set of accounts to meet the customer's pricing, delivery and quality requirements.
An exciting role working for a market leading marketplace in the retail sector.
UP TO £50,000; THE COMPANY
They are ahead of the game in terms of their development in their sector, steps above their competitors and are currently in an exciting time of growth.
An excellent, award winning company seeks a Support Analyst / Service Desk Analyst with some existing commercial IT experience - for a varied role within a dynamic SME environment.
In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work.
My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.