Are you looking to start your career in an office setting? Our fantastic client based in Guildford are seeking a Customer Support Analyst to be part of their team. The purpose of this role is to engaging and support clients providing product knowledge and support.
The role of Customer Support Analyst will including:
Helping existing customers
Provide customer contact via phone and email correspondence
Work with ticketing systems and speak with customers on a daily basis
Ensure customers are treated the same at all times and give a fast response
Log and ensure all information is put onto the inhouse system
Work with prospective clients and help them make an informed decision on the companies products
Help eliminate problems that arise
Feedback and work with the product teams to keep building the successful business and products
To be considered the Customer Support Analyst will:
Be confident in working within a fast-paced environment
Have a can do and positive attitude
Be able to demonstrate to you are a logical thinker
Be a very confident communicator
Work with confidence and be able to build strong relationships
Have the ability to identify customer requirements
Does this sound like an exciting opportunity? Please apply for further information and the chance to be considered for this great opportunity!