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An iconic and reputable organisation within the toy industry is looking to appoint enthusiastic and personable Customer Service Advisors. You will be responsible for processing orders and providing support to customers via telephone, post or email. Full training will be given to support public, trade and national account clients. General duties to include: Answering incoming calls Covering reception line and desk Responding to customers emails and letters Order input and payment processing of both telephone and postal orders Processing Club Memberships and Renewals Arranging collections Liaising with carriers regarding deliveries Resolving problems with Direct (internet/post/telephone) orders Processing payments for spares Recording daily activities Maintaining and expanding individual and department product knowledge Allocating emails to the relevant departments Resolving any problems or enquiries customers may have regarding specific products and ranges General office administration duties Key Skills and Experience: Excellent verbal and written communication skills Excellent customer care skills Good computer literacy Willingness to learn Be prepared to work additional hours as and when required Ability to work in a busy high-pressure environment Empathy with customers Ability to work well as an individual and as part of a team Problem identification and solving skills Benefits: 25 days' holiday bank holidays Private healthcare 50% discount on products Early finish Friday Great working environment Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
Witham, Essex My client is seeking a Customer Service Administrator to join their established team. You will be responsible for providing exceptional customer service to over 250 regular customers - internal and external. Work to key KPI's to ensure the highest levels of customer service are maintained and improved upon and ensure any issues that arise are resolved to an amicable conclusion ensuring customer services expectations are exceeded. Key Responsibilities: Liaising with customers to agree customer requirements ensuring it fits in with production dates, capabilities and delivery areas. Enthusiastic attitude to deal with and resolve customers queries or issues within a timely manner. Proactively chase customers to resolve queries. Ensure all verbal correspondence is confirmed in writing and the system is updated with correct information. Answer customer email questions by investigating their query and responding by telephone and email. Fast track priority orders and issues Routinely speak to key accounts Maintain and investigate opportunities to develop sales with regular customers Encourage and promote a positive attitude within the team. Maintain and grow close working relationships with internal suppliers Assist with other administrative tasks as and when required Key Skills Sales minded with a can-do attitude Exceptional customer service skills Energetic, self-driven and motivated Ability to continually multitask Great communication within the team and office Confident and resilient Confident with Technical information (confidence to learn)