Answer calls from Welsh and English speaking Customers
You will be responding in a friendly, supportive, and timely manner to all customers who make contact via telephone, email or written communication or via system generated tasks.
You must be a fluent Welsh speaker - this is a fully remote role
We're looking for a Customer Service advisors to join our client's thriving Customer Service Centre on a permanent basis.
This varied role will be part of the front-line team, responsible for handling phone calls and emails from customers about our clients products.
You'll work as part of a tight-knit department to be the primary point of contact for customers, taking the opportunity to showcase first-class service and give customers a positive experience to share with their friends and colleagues.
Provide first and second-line support for IT inquiries and technical issues.
General
Troubleshoot, triage, and resolve complex system problems.
We're searching for a Customer Service focussed Support Technician with a knack for technology and a passion for problem-solving to join this market leading software business.
My client is seeking a Customer Service Administrator to join their established team.
You will be responsible for providing exceptional customer service to over 250 regular customers - internal and external.
Work to key KPI's to ensure the highest levels of customer service are maintained and improved upon and ensure any issues that arise are resolved to an amicable conclusion ensuring customer services expectations are exceeded.
As a Customer Experience Specialist, you will be the voice of our company, providing unparalleled support and assistance to our valued customers.
Are you ready to embark on a journey where every call is an opportunity to make a difference?
Join our dynamic team as a Customer Experience Specialist, where you'll be the frontline ambassador of our brand, delivering exceptional service with every interaction.