If the fault cannot be repaired over the phone, you'll be ordering parts required to repair and dispatching as technician within the agreed service levels.
In this crucial role, you'll be providing comprehensive technical telephone support to customers, including first-line support, triaging and resolving complex customer enquiries promptly and efficiently.
Looking for a role combining customer service and administration
This is a great opportunity for someone looking to develop their experience in a global organisation, with excellent training and onboarding.
I am looking for a Technical Customer Support Engineer for this leading company based in Cambridge.
Your day to day will involve supporting customers with technical product queries and issues, customer training, and maintaining internal systems as well as writing customer facing documentation.
You must have experience in in a similar role within a High-Tech Engineering business as well as being able to obtain Security Clearance.
Working pattern: Varied shifts including early mornings from 6am (store opening), afternoons, late evenings to 10pm (store closing) and weekends, to be discussed at interview
Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview